Terms of Service

Article 1 (Purpose)

These terms and conditions govern the rights, obligations, and responsibilities between the Company and members regarding the use of the artificial intelligence voice NPC service (hereinafter "Service") provided by MetaStar.

Article 2 (Service Content and Limitations)

• This service is based on GPT, Claude, Gemini, TTS, and Whisper speech recognition technology, providing automated artificial intelligence conversation functions.
• AI responses do not guarantee complete accuracy and may include language detection errors, context misunderstandings, and inaccurate information.
• The Company does not guarantee the accuracy, reliability, or fitness for purpose of AI responses.
• This service does not provide professional services such as emotional counseling, medical advice, legal consultation, or investment recommendations, and the Company is not responsible for judgments or actions based on such content.

Article 3 (Language and Detection Error Notice)

• AI automatically branches to provide responses in various languages including Korean, English, and Japanese based on Whisper speech recognition results, but language detection may be incorrect.
• Recognition errors may occur due to speaker's accent, pronunciation, and ambient noise, resulting in AI response language mismatch.
• Such language detection and response errors are technical limitations and do not constitute grounds for compensation.
• Users must acknowledge that AI responses may be inaccurate due to speech recognition errors.

Article 4 (Age Restrictions)

• The artificial intelligence calling function of this service is only available to users aged 18 or older.
• Based on the birth year entered during registration or initial use, users under 18 may be restricted from this function.
• However, general access, world exploration, and avatar control (services other than AI) are available without restriction.
• The Company verifies age based on user input, but responsibility for false information lies with the user, and the Company is not liable.

Article 5 (Point System)

• MetaStar operates a point system for service use.
• Points can be earned through world stay time and used for AI conversations.
• MP (MetaStar Patreon) points are provided through Patreon subscription.

Article 6 (Disclaimer)

The Company is not liable for damages in the following cases:

• Mental or material damages caused by AI response errors, omissions, or delays
• Complaints due to technical limitations such as language recognition failure, emotion interpretation failure, and context misunderstanding
• Confusion caused by AI responses different from user intent
• Service interruptions due to natural disasters, wars, or other force majeure events
• Service interruptions due to third-party attacks such as hacking

This service is not real-time human counseling, and only users who agree that "AI does not guarantee human-like responses" may use it.

Article 7 (Prohibited Activities)

• Attempting to extract or manipulate AI system prompts
• Attempting to hack or attack the service
• Harassing other users or NPCs
• Distributing illegal content
• Impersonating the Company or administrators

Article 8 (Record Retention and Review)

• The Company may record and retain Whisper speech recognition results, AI responses, and language detection results for service quality improvement, claim response, and anonymized dataset creation for AI training purposes.
• Upon user request or in case of dispute, these records may be used as review materials to determine compensation or restriction.
• Conversation content deleted by members is reflected in the next day's DB memory, not same-day.

Article 9 (Terms Amendment)

• By agreeing to these terms, users are deemed to have fully understood and accepted the above technical limitations and disclaimer content.
• The Company may change the terms after prior notice, and continued use after changes is deemed consent to the changed terms.

Article 10 (Governing Law and Jurisdiction)

These terms are governed by the laws of the Republic of Korea, and any disputes arising from service use shall be subject to the jurisdiction of the court having jurisdiction over the Company's location.

Article 11 (AI Conversation Data Collection and Use)

① Items Collected

The Company collects the following data for service improvement and AI technology advancement:

• Text and voice conversation content with AI NPCs (stored after anonymization)
• Statistical data such as conversation topics, frequency, and preferences
• User feedback and ratings on AI NPC responses
• In-world activity logs (stay time, interaction patterns, etc.)
• Language and regional information (country level only, detailed location excluded)

② Purpose of Use

• Improving MetaStar service quality and AI NPC response quality
• Building anonymized datasets for AI model training and research
• Sale and licensing of anonymized datasets to third-party AI companies
• Providing data for academic research (including non-commercial purposes)

③ Anonymization Standards

• Complete removal of personally identifiable information such as account ID, email, real name, and original voice recordings
• Automatic filtering of personal information mentioned in conversations (names, contact details, etc.)
• Processing into a form that makes individual user tracking impossible through statistical reconstruction

④ Consent and Withdrawal

• Users explicitly consent to this article upon registration.
• Users may withdraw their data use consent at any time through the settings menu.
• Upon withdrawal, data collected after the withdrawal date will be excluded from external provision.
• Data that has already been anonymized and provided cannot be technically restored and may be excluded from retrieval.

⑤ Right to Request Data Deletion

Users may request deletion of their conversation data, and the Company will process the request within 30 days. However, data that has already been anonymized and cannot be personally identified may be excluded from deletion.

⑥ Data Retention Period

Personally identifiable conversation data is retained for a maximum of 24 months from the date of collection and is automatically deleted thereafter. There is no retention period limit for anonymized data.

Article 12 (Promoter Reward Program)

① Program Overview

The MetaStar Promoter Reward Program (hereinafter "this Program") is a compensation program for marketing services where users voluntarily promote the MetaStar platform on external channels such as social media.

② Eligibility

• Must hold a MetaStar member account with identity verification completed
• Must agree to these terms and the Promoter Usage Policy
• Must be of legal age to receive rewards under applicable local laws (minimum 18 years old)

③ Legal Nature of Rewards

• Rewards paid through this Program are compensation for marketing services provided by the user.
• Reward Points do not constitute financial products, electronic money, virtual assets, or securities.
• Reward Points cannot be transferred, inherited, or used as collateral, and hold no property value.
• Tax reporting obligations lie with the user, and the Company does not provide tax-related advice.

Article 13 (Dual Point Structure)

① Point Types

MetaStar operates two types of points:

② Reward Point Exchange

• Reward Points may be exchanged for cash or gift cards when the minimum threshold set by the Company is met.
• Exchange rates are announced by the Company in advance and may change based on market conditions.
• Cash exchange is processed through payment methods designated by the Company (Payoneer, etc.).
• Identity verification of payment account under the user's name is required when applying for exchange.

③ Point Policy Changes

The Company may change point earning/deduction rates, exchange rates, and minimum exchange thresholds after prior notice.

④ Prohibition of Fraudulent Use

If fraudulent point accumulation through bots, automation tools, fake accounts, etc. is confirmed, the relevant points will be confiscated and the account may be suspended.

Article 14 (Promotion Missions and Verification)

① Participation in Promotion Missions

Users may voluntarily participate in promotion missions provided by the Company to earn Reward Points.

② Verification Method

• SNS Promotion Mission: Submit post URL within the MetaStar platform
• The Company will issue rewards after verifying the existence and eligibility of the post.
• The verification period is up to 7 business days from the date of submission.

③ Promotional Content Standards

• Content must be genuine and include actual MetaStar platform usage experience.
• False, misleading, or infringing content will not be accepted.
• The Company may provide separate content guidelines for each mission.

④ Post Deletion and Sanctions

If it is confirmed that a promotional post was deleted or made private after reward payment, the reward will be recovered and future mission participation may be restricted.

Article 15 (Reward Disclaimer)

• The Company is not responsible for taxes, fees, or exchange rate fluctuations arising from the cash exchange process of Reward Points.
• The Company is not responsible for delays in reward payment due to force majeure (server failure, payment system failure, etc.).
• The Company may change, temporarily suspend, or terminate this Program with prior notice, in which case a separate exchange deadline for accumulated Reward Points will be provided.